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CCXP Directory

Search and verify Certified Customer Experience Professionals worldwide

The Official CCXP Certification Directory

The CCXP certification is an industry-wide, standardized certification for CX practitioners to demonstrate their customer experience management expertise.

This directory includes all professionals who have:

  •   Met the experience requirements for certification
  •   Passed a rigorous examination testing CX knowledge
  •   Complete ongoing training to maintain their certification

The directory is linked to the official certification database, allowing you to verify the certification status of any CCXP professional. This serves as an authoritative resource for organizations seeking qualified CX experts and for professionals looking to connect with peers.

Privacy Note: CCXPs can manage their public listing through their CXPA member dashboard, choosing what information to display publicly.

Official CCXP Certification Badge

How to Use the Directory

Find and connect with certified CX professionals in three simple steps

CCXP Directory

Browse the ccxp directory.

Find Certified Professionals

Showing 221-240 of 1414 results

BA

Bas Peters

CCXP Since 2022
MarketResponse
Netherlands
CH

Charlotte Ward

CCXP Since 2023
Customer Support Leaders
United Kingdom
CR

Craig Bestall

CCXP Since 2024
Old Mutual Group
South Africa
CY

Cynthia Tang

CCXP Since 2025
Thomson Hospital
Malaysia
DE

Deb MacKay

CCXP Since 2014
First Alliance Church
United States
EK

Ekaterina Matvienko

CCXP Since 2023
Profitbase
Russian Federation
HA

Hani Eid

CCXP Since 2025
Roads and Transport Authority
United Arab Emirates
Heather Gillbanks, CCXP

Heather Gillbanks, CCXP

CCXP Since 2020
Herff Jones
United States
KR

Kristin Haynes

CCXP Since 2022
Senyah Projects
Australia
LA

Lauren Hinckley

CCXP Since 2024
Discovery Limited
MA

Martijn Lentz

CCXP Since 2021
KVK
Netherlands
MA

Mary Ellen Demarco

CCXP Since 2014
Heart of the Customer
United States
MI

Michelle Lair

CCXP Since 2025
AAA Northern California, Nevada % Utah
United States
MI

Mihir Mahashabde

CCXP Since 2025
HCLTech
SI

Sipho Sepeng

CCXP Since 2025
Discovery Limited
South Africa
ST

Stephanie-Marie Sullivan

CCXP Since 2022
Travelers
United States
SU

Susan Preiss

CCXP Since 2021
Blue Ocean Contact Centers
Canada
SU

Suzanne Kinney, CCXP

CCXP Since 2020
Travelers
United States
TI

Tim Pubben

CCXP Since 2022
Pon
Netherlands
VA

Valentin Cartis

CCXP Since 2025
Roche
Romania

Need to Update Your Listing?

To make changes to your directory listing, opt-in/out, or update your information, please email ccxpsupport@cxpaglobal.org. Our support team will assist you with any directory-related requests.

Ready to Join the Directory?

Earn your CCXP certification and get listed among distinguished CX professionals worldwide

Start Your CCXP Journey

Directory Questions

The directory includes all individuals who have successfully earned their CCXP certification and maintain it in good standing. This means they have met the experience requirements, passed the rigorous examination, and complete ongoing professional development to keep their certification current. Only active certifications are displayed.
What if I do not see an individual listed? You can rely on this directory to reflect the official CXPA records of CCXPs in good standing. There are, however, a few reasons you may not see an individual listed as you expected, such as their privacy requests or a difference between the name in our records and your search. If you are unable to confirm a record below, please email us with your inquiry, including as much information as possible about the individual (e.g., name, country, LinkedIn Profile) so that we may handle your request for verification.
Yes, you have complete control over your public profile. Through your CXPA member dashboard, you can choose which information to display publicly, including your email, LinkedIn profile, company name, and other contact details. You can also opt to make your profile completely private, showing only your name and CCXP certification status.
To update your listing, you can either log into your CXPA member dashboard to make changes directly, or email ccxpsupport@cxpaglobal.org for assistance. Common updates include job changes, contact information, location moves, or privacy preference adjustments. Changes made through the dashboard appear immediately.
The directory is directly linked to the official CCXP certification database maintained by CXPA. Certification status is updated in real-time, including new certifications, renewals, and expirations. This ensures that anyone searching the directory can trust that listed professionals have valid, current certifications.
If you cannot find a certified professional, they may have opted for a private profile or their certification may have expired. For verification of specific individuals, you can contact ccxpsupport@cxpaglobal.org. We can confirm certification status while respecting privacy preferences.

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