Massogbe Cherif, CCXP

My mission: As an educator in the customer and employee experience field, my mission is to empower organizations to deliver exceptional experiences by leveraging insights and fostering a culture of empathy, humility, and curiosity. I am passionate about solving problems and finding innovative ways to add value, inspiring others to prioritize the needs of customers and employees. Ultimately, I aim to influence organizations to create environments where both employees and customers feel valued and understood.My experience: I am an experienced Customer Experience (CX) professional with over 15 years of experience. After graduating from George Brown’s Strategic Relationship Marketing Program in 2007, I embarked on a dynamic career journey within Market Research, CX and EX.As the Member Experience Manager at Alterna Savings and Credit Union for the past 6 years (2018-2024), I brought a wealth of knowledge and passion to my role. Prior to my tenure at Alterna, I honed my skills at Ipsos, gaining insights into the realm of customer experience and loyalty. Prior to joining Alterna, I spent 3 years managing diverse Voice of the Customer programs for an Enterprise Experience Platform.My current role is Lead, Customer Experience with Ontario Health which I started in November 2024, where I will focus on improving experiences with digital health products. ## Industry Healthcare ## Global Region United States