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Maintain Your CCXP Certification

Keep your credentials current through ongoing professional development

Recertify Now

Demonstrate Your Ongoing Commitment to CX Excellence

Earning the CCXP was an indication of your experience and knowledge. Maintaining your CCXP through recertification shows that you are keeping up with changes in customer experience and continue to meet the standards of the CCXP program.

CCXP recertification is required every 3 years and demonstrates your commitment to:

  •   Staying current with CX best practices and industry trends
  •   Continuous learning and professional development
  •   Maintaining the high standards of the CCXP credential
  •   Contributing to the advancement of the CX profession

CCXPs are encouraged to begin their recertification process early to ensure all activities are completed before your certification expires.

CCXP Certification Renewal

3-Year Renewal Cycle Overview

Your recertification timeline at a glance

  • Start Earning Certification Credits
    Begin accumulating credits through approved activities. Track your progress regularly.
  • 12-Month Check-In
    Review your credit progress. You should have approximately 10 credits by this point to stay on track.
  • 24-Month Check-In
    CXPA sends recertification reminders. Ensure you have at least 20 of your 30 credits completed.
  • Submit Recertification Application
    Submit your renewal application with all 30 credits and payment. Allow time for processing.
  • Certification Renewed
    Your CCXP certification is renewed for another three years. Continue your CX excellence journey!

Recertification Requirements

Everything you need to maintain your CCXP credential

3-Year Cycle

Renewal every 36 months

Your CCXP certification is valid for three years from the date you earn your credential.

You may begin the renewal process up to 365 days before your expiration date.

30 Credits Required

Recertification Credits

Earn 30 creditss through various approved activities:

  • • CX conferences and workshops
  • • Online courses and webinars
  • • CX volunteering and speaking
  • • Self-study and research

Recertification Fee

Investment in your credential

Your recertification fee helps fund the promotion of the credential as well as the work to keep the credential current. Members receive a substantial discount, and you can bundle recertification and multi-year membership renewal together for convenience. 

How to Earn Credits

Multiple ways to demonstrate your continuous learning

Real-Time Education - The most traditional option

You may complete your entire recertification credit obligations through real-time education credits. You will benefit by learning contemporary content in an environment in which you can typically interact with the instructor and fellow participants.

Real-time (Live) Education

15 Credits Required, May Submit Up to 30 Credits

Attend CX conferences, workshops, webinars, and training courses. Each hour of participation equals 1 credit.

Examples: CXPA Leaders Advance, industry conferences, “Live” In-person or Virtual CXPA Recognized Training Provider CX courses, Michigan State University classes, “Live” participation in CXPA CX Webinars or online programs, “Live” participation in CXPA Partner CX education sessions.

Additional ways to earn recertification credit

We recognize that you may face challenges accessing sufficient real-time education credits. You may submit up to 15 recertification credits (half of your application requirements) through the activities listed below.

CX Practitioner/Consultant

Up to 3 credits

Earn one credit per year of your three-year recertification cycle for work as a full-time practitioner or consultant. Part-time work earns a half credit.

Examples: Full-time or part-time CX employee, serve as a independent consultant reviewing customer experience strategy, serve as a full-time CX trainer

Independent or Self-Study Education

Up to 15 Credits

Independent study including reading CX books, research papers, and completing self-paced courses.

Examples: On-Demand courses through CXEducation.com, pre-recorded CXPA and CXPA partner CX webinars, Course offerings through other entities, listening to CX podcasts

Giving Back

Up to 6 credits

You may earn and record up to two credits per year for a maximum of six credits per three-year cycle.

Examples: Organizing a CXPA Webinar, CXPA Board Member, CCXP Council or Committee Member, Awards Program Judge

CX Content Creator

Up to 6 credits

Sharing CX content with the larger CX community through podcasts, writing articles, blogs, or whitepapers, or authoring a book are ways to demonstrate and share your CX knowledge. Credits are earned on an activity basis.

Examples: Host a podcast, write a book, contribute to a chapter in a publication, post to the CXPA blog, create content for a conference, podcast, or webinar presentation

CX Mentor

Up to 6 credits

CCXPs that serve as a mentor to a CX professional outside of their organization leverage their knowledge to help advance another CX professional and can learn through the challenges faced by their mentee. Credits are counted based on an annual mentor-mentee relationship.

Examples: Serve as a mentor to a CCXP candidate, serve as a mentor to a new CXPA member, serve as a mentor to a recent graduate interested in a CX career, serve as a mentor to a CX colleague outside of your organization

How to Submit Your Recertification

Simple steps to maintain your certification

1

Track Your Credits

Log your professional development activities as you complete them. Keep documentation for each activity.

2

Complete Application

Fill out the online recertification application, listing all credit activities with dates and descriptions.

3

Submit Documentation

Upload certificates, receipts, or other proof of completion for your credit activities.

4

Pay Recertification Fee

Submit payment online at the end of the application process. CXPA members receive a significant discount on recertification fees.

5

Receive Confirmation

Get your renewed digital badge link and updated credentials within 1-2 weeks of approval.

How to Submit Your Recertification

Important: What happens if I do not rcertify in time?

We will clearly communicate your recertification date when you earn certification or recertification, and you can renew the certification anytime in the 365 days preceding that date. 


If you have not submitted your recertification application and fees prior to the recertification date, please note the following: 

  • You will be be removed from the official listing of CCXPs the day after your recertification date, and your certification will permanently automatically expire unless you take action.
  • You can reinstate your CCXP within a six-month period following the recertification date by completing the full recertification process with fees, accompanied by an additional reinstatement fee. 
  • If you have not completed reinstatement within six months after your expiration date, your certification will fully expire and you will not have rights to represent yourself as a CCXP. You must then retake and pass the CCXP exam to return to being a CCXP in good standing. 

Key Numbers to Remember

3
Years
30
Credits Required
$299
Member Fee
365
Days Early

Ready to Recertify?

Start your recertification process today and maintain your CCXP credential

Submit Recertification Application

Frequently Asked Questions

We recommend starting to accumulate credits immediately after certification. You can submit your application up to 365 days before your expiration date. Most CCXPs spread their credit activities throughout the three year period rather than waiting until the end.
One credit equals one hour of structured learning or professional development activity related to customer experience. This includes attending conferences, webinars, workshops, completing online courses, reading CX books, writing articles, speaking at events, or volunteering for CX organizations.
Keep certificates of completion, receipts, attendance confirmations, or screenshots for all activities. For self-directed learning, maintain a log with dates, topics, and time spent. You'll need to provide this documentation when submitting your application.
If your certification expires, you enter a six-month grace period. During this time, you can still recertify by paying both the recertification fee and a late fee. After six months, your certification becomes inactive and you must retake the CCXP exam to regain your credential.
No, credits cannot be carried over to the next certification cycle. Each three year period requires 30 new credits. However, activities completed up to the day of your expiration date can be applied to your current recertification.
CXPA offers an Emergency Fund for CCXPs experiencing financial hardship due to job loss or other circumstances. Contact the CCXP Program Director at ccxpsupport@cxpaglobal.org to learn more about available assistance.

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