Volunteer with CXPA

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CXPA Volunteer Opportunities

As a member-driven nonprofit organization, CXPA is powered by the many hands, minds, and talents of CX professionals from across the globe. Working individually, in small-group projects, and on committees, these community leaders help create content, programs, and connections that benefit us all.

While the CXPA Board of Directors and most committee appointments are recruited during an Annual Call for Volunteers during September and October, ongoing avenues for involvement and additional volunteer opportunities are presented on this page throughout the year and shared in the CXPA Online Member Community.

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Current and Upcoming Volunteer Opportunities

CXPA is seeking volunteers for a few current projects:

Responsible CX AI Implementation whitepaper
CX Origins & Horizons documentation project
Research Committee
- Professional Education and Engagement Subcommittee
- CX Evidence & Research Citations Subcommittee

If you are interested in these (or otherwise getting involved) please email greg@cxpaglobal.org. You may indicate willingness to serve in just one or multiple capacities. Please be sure to share why you are interested (and a great fit) for the opportunity you prefer. Each opportunity is described in further depth at the bottom of page.

Ongoing Avenues for Involvement

Share your thoughts with fellow CXPA members in the CXPA Online Community.
Organize a CXPA member gathering with support from CXPA (Note: This form is for non-commercial, member-to-member gatherings. To discuss commercial or sponsored event opportunities, email nick@cxpaglobal.org.

Conference Speakers

The 2027 CX Leaders Advance Conference will be held in Toronto, Canada April 26 - 28, 2027. To receive notification when the call for speakers opens, sign up here.

Responsible CX AI Implementation: A Directional Framework for Customer Experience Professionals

Volunteers will serve as contributing authors and/or reviewers for a new CXPA whitepaper. Volunteers will work in a coordinated team of independent contributors to create a practical and useful whitepaper that extends three-stage roadmap introduced in Leading CX Into the AI Era whitepaper. You must be available to spend 15 -20 hours over the next two months to familiarize yourself with the provided outline; research and write content; and participate in group review and revision. Volunteers will receive named credit for their specific role(s) in the project when it is published.

Skills: Understanding of CX, AI strategy; and AI use cases; Leading collaborative organization implementation and change; Internet and AI research; Proper attribution and citation; Significant original writing (AI may be used for revision, not drafting) for a public general interest audience.

Characteristics: Dependable and deadline-oriented; Willing to contribute to a consensus-authored publication; Well-informed thinker who balances future potential with today’s practical considerations; high integrity.

CX Origins & Horizons: Documenting the roots and influences of the customer experience field

Volunteers will work in a coordinated team of independent contributors to help research and document the history and contemporary state of customer experience for a special CX Day 2026 release. You must be available to spend 10 – 15 hours over the next three months to independently research; participate in asynchronous online collaboration (e.g., review of group content); and attend a limited number of team meetings to orient and stay connected to fellow team members. Volunteers who contribute will receive named credit in the project when it launches.

Skills: Understanding of customer experience; Internet and AI research; Proper attribution and citation; Brief writing for a public general interest audience.

Characteristics: Curious; Consensus-oriented; High integrity

Research Committee CX Professional Education and Engagement Subcommittee

2026 subcommittee appointment focused on the development of educational resources that help CX professionals (at every career stage) benefit from the work of the CXPA research committee.

Skills: Understanding of customer experience; Commitment to the importance of leveraging research evidence in CX decision-making; Effective project management, including prioritization; Internet and AI research; Proper attribution and citation.

Characteristics: Committed to value of professional development; Accurate and rigorous in thought; Consensus-oriented; High integrity

Research Committee CX Evidence & Research Citations Subcommittee

2026 subcommittee appointment focused on identifying and evaluating facts, figures, and research relevant to the customer experience field.

Skills: Strong understanding of research quality; Mastery of customer experience; Internet and AI research; Proper attribution and citation; Precise writing applicable to both academic and CX professional audiences.

Characteristics: Excellent researcher and research evaluator; Analytically curious; Fact and evidence-oriented; High integrity

2026 CXPA Research Committee

2026 committee appointment focused on providing strategic advice to CXPA staff and volunteer leadership on quality research, decision frameworks, and projects essential to advancing CXPA’s various research elements.

Skills: Strong understanding of research quality; Mastery of customer experience, especially advanced concepts; Understanding of associations, universities, consultancies, and other key stakeholders; Skilled at providing policy and directional guidance.

Characteristics: Unwavering belief that CXPA has a role to play in elevating the use of quality research in the CX field. High-integrity thinker who understands the complexity of trade-off decisions in research project design.