Volunteer with CXPA

CXPA accomplishes its work thanks to the time and talent contributed by CXPA members who work both independently and in collaborative workgroups to advance the practice of customer experience. Being a CXPA volunteer allows you to take a deep dive into a topic of interest to you, strengthening your knowledge while also demonstrating your leadership in the CX community. 

A variety of opportunities are available, and most can be completed without the need for travel. Use the Guide below to get to know the main volunteer opportunities which are recruited in September - November for service in the ensuing calendar year.  Information on the application process will be posted here and shared in CXPA communications when applications open.

In addition to annual appointments, additional opportunities do arise for specific projects, which are advertised via the CXPA Open Forum, member emails, and newsletters. Alternatively, schedule a conversation with a staff member in your area of interest to explore opportunities.  

(Note: Membership is required to apply and serve as a CXPA volunteer leader.)

CXPA relies on member volunteers to advance the customer experience practice. Volunteering offers unique opportunities for personal and professional growth.

What You'll Gain:

• Strengthen Personal Knowledge: Dive deep into CX topics that interest you most
• Demonstrate Leadership: Be recognized as a leader in the CX community
• Flexible Engagement: Work independently or in collaborative workgroups
• Remote Opportunities: Most volunteer work can be completed without travel
• Global Network: Connect with CX professionals from around the world
• Shape the Profession: Contribute to standards, best practices, and industry growth

Whether you have a few hours a month or want to take on a leadership role, there's a volunteer opportunity that fits your schedule and interests.