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Meet the CXPA Leadership

The passionate professionals driving the customer experience industry forward

Board of Directors

Guiding CXPA's strategic direction and global impact. 2026 Chair: Jayalakshmi Sudarshan, CCXP 2026 Vice Chair: Benjamin Easaw, CCXP 2026 Treasurer: Scott Lee Holloway, CCXP

Jayalakshmi Sudarshan, CCXP

Jayalakshmi Sudarshan, CCXP

2026 Chair

Delivery Experience Manager, Hewlett Packard Inc

Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics.Key Profes... Read more
Benjamin Easaw, CCXP

Benjamin Easaw, CCXP

2026 Vice Chair

Managing Director, Digital Experience Design, Cetera Financial Group

Managing Director specializing in Digital Experience Design with expertise in customer experience strategy and transformation at Cetera Financial Grou... Read more
Scott Lee Holloway, CCXP

Scott Lee Holloway, CCXP

2026 Treasurer

Head of Customer Experience, APS Bank

A highly driven, certified CX professional (CCXP) with a passion for people and Customer Experience optimisation. Over a decade's experience working i... Read more
Roxie Strohmenger, CCXP

Roxie Strohmenger, CCXP

2026 Immediate Past Chair

Vice President of Customer Intelligence, Link Logistics

I am a CX change agent who believes great things don't happen in your comfort zone. Through strategic risk-taking, I lead CX transformations that push... Read more
Ahmed Alfaddagi, CCXP

Ahmed Alfaddagi, CCXP

Director

Senior Partner, Mushar Consulting

With over 20 years of experience, I have developed and deployed numerous actionable strategies, directed organizational planning and management in a w... Read more
Eric Bruce, CCXP

Eric Bruce, CCXP

Director

Chief Experience Officer, National Gallery of Art

Chief Experience Officer at National Gallery of Art with expertise in customer experience strategy and organizational transformation.Professional Deta... Read more
Erin Wallace, CCXP

Erin Wallace, CCXP

Director

Director, Client Engagement, Bain & Co

Accomplished senior executive in customer-led growth leading CX, sales, support, and marketing, and known for exceptional leadership and driving resul... Read more
Georges Marcellin Essama Babissakana, CCXP

Georges Marcellin Essama Babissakana, CCXP

Director

Senior Manager - Head of Marketing, Communication & Customer Experience Department, Cameroon Telecommunications

Hi, I'm Georges. Head of Customer Relations and a CX professional based in Central Africa with 12 years experience in the telecommunication industry a... Read more
Stephanie Leheta, CCXP

Stephanie Leheta, CCXP

Director

Senior Director Client Experience Strategy, Governance and Design, CIBC

As a proven multi-disciplinary senior leader in Strategy, Marketing, Client & Employee Experience and accomplished practitioner in organizational ... Read more
Eytan Hattem, CCXP

Eytan Hattem, CCXP

Director

CEO, Cemantica

CEO at Cemantica with expertise in customer experience strategy and software solutions for improving customer engagement. Professional Details: Compa... Read more
Greg Tucker, CCXP

Greg Tucker, CCXP

Director

CEO, Tucker & Company

CEO at Tucker and Company with expertise in strategic customer experience initiatives and organizational development.Professional Details:Company: Tuc... Read more
Hazem ElZayat

Hazem ElZayat, CCXP

Director

Customer Experience, CX Strategy and Transformation, Innovation, Marketing Technology, Data Driven Marketing, Marketing Automation, CRM and Personaliz... Read more
Venkata Dasari, CCXP

Venkata Dasari, CCXP

Director

Program Manager,, Talcollab

BioA passionate professional with over 20 years experience in consulting, product management, and program management in Healthcare, Entertainment, Oil... Read more
Stuart Gilchriest, CCXP

Stuart Gilchriest, CCXP

Director

Director, Sales Experience,, Mercury Insurance

BioAs a Customer Experience (CX) professional, I love to tackle problems that only a combination of insightful data, original thinking, and a deep und... Read more
Danielle Holthaus, CCXP

Danielle Holthaus, CCXP

Director

Assistant Director, Client Experience and Success,, Crowe LLP

Danielle Holthaus, CCXP, is a Client Experience Leader at Crowe LLP, where she directs the firm’s client experience strategy. In this role, Danielle l... Read more
Tue Søttrup

Tue Søttrup, CCXP

Director

CEO @ Smart Role

Helping Contact Centers Reduce Agent Training Time & Boost CSAT with AI-Powered Training | CCXP
Mr. Andy Garlikov, CCXP

Mr. Andy Garlikov, CCXP

2026 CCXP Advisory Board Chair & Ex-Officio Director

Director of Strategic Insights,, HowSo.co

I'm skilled at delivering research that generates actionable insight for decision-makers on a wide range of business issues because, throughout my car... Read more

CXPA Staff

The dedicated team supporting our global community

Greg Melia, CAE

Greg Melia, CAE

Chief Executive Officer

CEO Greg Melia, CAE, works with the CXPA Board of Directors to:Ensure the health of CXPA's cultureStrengthen its position as the trusted source for CX... Read more
Gabe Smith, CCXP

Gabe Smith, CCXP

Content Manager & Associate Director

Gabe Smith, CCXP, serves as CXPA's Content Manager, where he creates and curates relevant, timely, and useful content that increases engagement in the... Read more
Jennifer Baker

Jennifer Baker

Membership Engagement Manager

Jennifer has over ten years of experience in association management. Based in Marietta, GA, she enjoys time with her husband, daughter, and pets. Outs... Read more
Adrienne Bryant, CAE

Adrienne Bryant, CAE

Program Director, CCXP

With a combined 35+ years of experience in teaching, hospitality management, and association management, Adrienne loves to help organizations identify... Read more
Nicole DuMont

Nicole DuMont

CXPA Volunteer & Workgroup Manager

Nicole joins CXPA as their Volunteer & Workgroup Manager bringing extensive experience working with cross-functional teams in leading and developi... Read more
Nick Hansen

Nick Hansen

Sponsorship & Engagement Manager

Nick Hansen joined CXPA in December 2025 as the Sponsorship & Engagement Manager, where he drives the strategy and execution of sponsorship progra... Read more
Rachel Gates

Rachel Gates

Program Associate

Rachel joins CXPA as a Program Associate. She has loved spending the last 10 years in Association Management. Her specialization has been in all aspec... Read more
Shelly Losinski

Shelly Losinski

Operations Manager

Operations Manager at Customer Experience Professionals Association with expertise in association management and operational excellence.Professional I... Read more

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