Meet the CXPA Leadership

Jayalakshmi Sudarshan, CCXP, PMP

2026 Chair

Hewlett Packard Inc

Delivery Experience Manager

Benjamin Easaw, CCXP

2026 Vice Chair

Cetera Financial Group

Managing Director, Digital Experience Design

Scott Lee Holloway, CCXP

2026 Treasurer

APS Bank

Head of Customer Experience

An accomplished, highly driven Certified Customer Experience Professional (CCXP) with over a decade of experience in fast-paced, high-intensity f... Read more

Roxie Strohmenger, CCXP, LSSGB

2026 Immediate Past Chair

Link Logistics

Vice President of Customer Intelligence & Enablement

I am a CX change agent who believes great things don’t happen in your comfort zone. Through strategic risk-taking, I lead CX transformation... Read more

Eng. Ahmed Alfaddagi, CCXP

Director

Bena Academy and Consulting

Owner and CEO

Eng. Ahmed Alfaddagi is a regional thought leader, author, and an accomplished executive with over 20 years of diverse management experience... Read more

Eric Bruce, CCXP

Director

National Gallery of Art

Chief Experience Officer

Erin Wallace, CCXP

Director

Bain & Co

Director, Customer Experience

Mr. Georges Marcellin Essama Babissakana, CCXP

Director

Cameroon Telecommunications

Senior Manager - Head of Marketing, Communication & Customer Experience Department

Stephanie Leheta, MBA, CCXP, PMP, CCMP

Director

CIBC

Senior Director Client Experience Strategy, Governance and Design

Eytan Hattem, CCXP

Director

Cemantica

CEO

Greg Tucker, CCXP

Director

Tucker & Company

CEO

Senior leader / C-suite Executive and Global firm advisor passionate about the impact that CX can have on company revenue and business results.&n... Read more

Hazem ElZayat, CCXP

Director

Memac Ogilvy & Mather LLC

Chief Experience Officer, MENA

Hazem is a Certified Customer Experience Professional and member of the Customer Experience Professionals Association Middle East Regional Co... Read more

Venkata Dasari, CCXP

Director

HCLTech

Global IT Head

Most professionals know AI is coming; they don’t know where to start.I created AI and You™ and the T.A.S.K. Framework™ to help ... Read more

Stuart Gilchriest, CCXP

Director

Mercury Insurance

Director, Sales Experience

Danielle Holthaus, CCXP

Director

Crowe LLP

Client Experience Leader

Tue Søttrup, CCXP

Director

Smart Role

Chief Executive Officer

With over 20 years of experience in customer service, I am driven by my passion for providing exceptional customer experiences. My expertise lies... Read more

Mr. Andy Garlikov, CCXP

2026 CCXP Advisory Board Chair & Ex-Officio Director

HowSo.co

Director of Strategic Insights