Meet the CXPA Leadership

Roxie Strohmenger, CCXP

Vice President of Customer Intelligence, Link Logistics

I am a CX change agent who believes great things don't happen in your comfort zone. Through strategic risk-taking, I lead CX transformations that push... Read more

Jayalakshmi Sudarshan, CCXP

Delivery Experience Manager, Hewlett Packard Inc

Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics.Key Profes... Read more

Benjamin Easaw, CCXP

Managing Director, Digital Experience Design, Cetera Financial Group

Managing Director specializing in Digital Experience Design with expertise in customer experience strategy and transformation at Cetera Financial Grou... Read more

Bryan Sander, CCXP

Managing Director, Strategy, Insights, & Experience, AAA National Office

Managing Director Member Experience at AAA National Office - responsible for strategy & initiatives to improve end-to-end experience for our Membe... Read more

Ahmed Alfaddagi, CCXP

Senior Partner, Mushar Consulting

EXPERIENCE With over 20 years of experience, I have developed and deployed numerous actionable strategies, directed organizational planning and manage... Read more

Eric Bruce, CCXP

Chief Experience Officer, National Gallery of Art

Chief Experience Officer at National Gallery of Art with expertise in customer experience strategy and organizational transformation.Professional Deta... Read more

Erin Wallace, CCXP

Director, Client Engagement, Bain & Co

Accomplished senior executive in customer-led growth leading CX, sales, support, and marketing, and known for exceptional leadership and driving resul... Read more

Eytan Hattem, CCXP

CEO, Cemantica

CEO at Cemantica with expertise in customer experience strategy and software solutions for improving customer engagement. Professional Details: Compa... Read more

Francis Goh, CCXP

Vice President AI & Data Asia Pacific, NTT DATA, Inc.

Francis Goh is the Digital Innovation Leader for AWS, leading innovation engagements with key clients of Amazon in the region. In 2016, he founded Heh... Read more

Georges Marcellin Essama Babissakana, CCXP

Senior Manager - Head of Marketing, Communication & Customer Experience Department, Cameroon Telecommunications

Hi, I'm Georges. Head of Customer Relations and a CX professional based in Central Africa with 12 years experience in the telecommunication industry a... Read more

georges_essama@yahoo.fr

Greg Tucker, CCXP

CEO, Tucker & Company

CEO at Tucker & Company with expertise in strategic customer experience initiatives and organizational development. Professional Details: Company... Read more

Heather Gillbanks, CCXP

VP of Customer Service & Customer Experience, Herff Jones

I am a Change Management expert, currently applying my skills in the employee & customer experience spaces.I began my career in Sales, recently wo... Read more

Kristy DeSantis, CCXP

Head of North American Customer Operations (NACO) Customer and Colleague Experience, TD

Head of North American Customer Operations (NACO) Customer and Colleague Experience at TD with expertise in strategic customer experience management a... Read more

Scott Lee Holloway, CCXP

Head of Customer Experience, APS Bank

A highly driven, certified CX professional (CCXP) with a passion for people and Customer Experience optimisation. Over a decade's experience working i... Read more

Stephanie Leheta, CCXP

Senior Director Client Experience Strategy, Governance and Design, CIBC

As a proven multi-disciplinary senior leader in Strategy, Marketing, Client & Employee Experience and accomplished practitioner in organizational ... Read more

Shawn Silzer, CCXP

Principal, CLCG Enterprises

Principal at CLCG Enterprises with expertise in strategic customer experience initiatives and customer engagement. Professional Details: Company: CLC... Read more

Amy Shioji, CCXP

Chief Experience Officer, Strategic Education

I love the complex journey of a transformation. It's why I'm drawn to creating transformational customer growth and focus for organizations. Key Profe... Read more