Meet the CXPA Leadership

Jayalakshmi Sudarshan, CCXP, PMP

2026 Chair

Hewlett Packard Inc

Delivery Experience Manager

Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics.Key Profes... Read more

Benjamin Easaw, CCXP

2026 Vice Chair

Cetera Financial Group

Managing Director, Digital Experience Design

Managing Director specializing in Digital Experience Design with expertise in customer experience strategy and transformation at Cetera Financial Grou... Read more

Scott Lee Holloway, CCXP

2026 Treasurer

APS Bank

Head of Customer Experience

A highly driven, certified CX professional (CCXP) with a passion for people and Customer Experience optimisation. Over a decade's experience working i... Read more

Roxie Strohmenger, CCXP, LSSGB

2026 Immediate Past Chair

Link Logistics

Vice President of Customer Intelligence & Enablement

I am a CX change agent who believes great things don't happen in your comfort zone. Through strategic risk-taking, I lead CX transformations that push... Read more

Eng. Ahmed Alfaddagi, CCXP

Director

Bena Academy and Consulting

Owner and CEO

With over 20 years of experience, I have developed and deployed numerous actionable strategies, directed organizational planning and management in a w... Read more

Eric Bruce, CCXP

Director

National Gallery of Art

Chief Experience Officer

Chief Experience Officer at National Gallery of Art with expertise in customer experience strategy and organizational transformation.Professional Deta... Read more

Erin Wallace, CCXP

Director

Bain & Co

Director, Customer Experience

Accomplished senior executive in customer-led growth leading CX, sales, support, and marketing, and known for exceptional leadership and driving resul... Read more

Mr. Georges Marcellin Essama Babissakana, CCXP

Director

Cameroon Telecommunications

Senior Manager - Head of Marketing, Communication & Customer Experience Department

Hi, I'm Georges. Head of Customer Relations and a CX professional based in Central Africa with 12 years experience in the telecommunication industry a... Read more

Stephanie Leheta, MBA, CCXP, PMP, CCMP

Director

CIBC

Senior Director Client Experience Strategy, Governance and Design

As a proven multi-disciplinary senior leader in Strategy, Marketing, Client & Employee Experience and accomplished practitioner in organizational ... Read more

Eytan Hattem, CCXP

Director

Cemantica

CEO

CEO at Cemantica with expertise in customer experience strategy and software solutions for improving customer engagement. Professional Details: Compa... Read more

Greg Tucker, CCXP

Director

Tucker & Company

CEO

CEO at Tucker and Company with expertise in strategic customer experience initiatives and organizational development.Professional Details:Company: Tuc... Read more

Hazem ElZayat, CCXP

Director

Memac Ogilvy & Mather LLC

Chief Experience Officer, MENA

Customer Experience, CX Strategy and Transformation, Innovation, Marketing Technology, Data Driven Marketing, Marketing Automation, CRM and Personaliz... Read more

Venkata Dasari, CCXP

Director

HCLTech

Global IT Head

BioA passionate professional with over 20 years experience in consulting, product management, and program management in Healthcare, Entertainment, Oil... Read more

Stuart Gilchriest, CCXP

Director

Mercury Insurance

Director, Sales Experience

BioAs a Customer Experience (CX) professional, I love to tackle problems that only a combination of insightful data, original thinking, and a deep und... Read more

Danielle Holthaus, CCXP

Director

Crowe LLP

Client Experience Leader

Danielle Holthaus, CCXP, is a Client Experience Leader at Crowe LLP, where she directs the firm’s client experience strategy. In this role, Danielle l... Read more

Tue Søttrup, CCXP

Director

Smart Role

Chief Executive Officer

Helping Contact Centers Reduce Agent Training Time & Boost CSAT with AI-Powered Training | CCXP

Mr. Andy Garlikov, CCXP

2026 CCXP Advisory Board Chair & Ex-Officio Director

HowSo.co

Director of Strategic Insights

I'm skilled at delivering research that generates actionable insight for decision-makers on a wide range of business issues because, throughout my car... Read more