CXPA Global
Sign In Join CXPA

Resource Library

Discover curated resources to elevate your customer experience strategy.

Resources

Showing 1-12 of 494 resources
CX Leaders Advance 2026: Session Summaries and Key Takeaways
CX Professional
Members Only
May 13, 2026

CX Leaders Advance 2026: Session Summaries and Key Takeaways

This compendium contains summaries and key takeaways from the CXPA's 2026 CX Leaders Advance conference.

Trends
Advanced
Customer Experience Strategy
View to Download
AI in CX Career Career Development
Building Leading Indicators: How CX Measurement Predicts the Customer Behaviors Executives Care About
CX Professional
Members Only
May 7, 2026

Building Leading Indicators: How CX Measurement Predicts the Customer Behaviors Executives Care About

Explore this valuable resource to enhance your customer experience practice.

Leadership
Intermediate
Metrics, Measurement, and ROI
View to Download
Outcome-Based CX
CX Professional
Members Only
May 7, 2026

Outcome-Based CX

Explore this valuable resource to enhance your customer experience practice.

Methodology
Intermediate
Customer Experience Strategy Metrics, Measurement, and ROI
View to Download
CX Leaders Advance 2026 CX Metrics Proven Business Impact
The Complex Reality of AI Operations: A Mining Case Study on Culture, Change, and CX Leadership
CX Professional
Members Only
May 6, 2026

The Complex Reality of AI Operations: A Mining Case Study on Culture, Change, and CX Leadership

Explore this valuable resource to enhance your customer experience practice.

Case Study
Intermediate
Customer Experience Strategy
View to Download
The CX Professional of the Future (And the Future Is Now)
CX Professional
Members Only
May 4, 2026

The CX Professional of the Future (And the Future Is Now)

Explore this valuable resource to enhance your customer experience practice.

Career
Intermediate
View to Download
Build Momentum With a New (Or Renewed) CX Mission
CX Professional
Members Only
May 4, 2026

Build Momentum With a New (Or Renewed) CX Mission

Explore this valuable resource to enhance your customer experience practice.

Leadership
Intermediate
Culture and Accountability
View to Download
CX Leadership CX Strategy Mission Statement
The New Glass Cliff
CX Professional
Members Only
May 4, 2026

The New Glass Cliff

Explore this valuable resource to enhance your customer experience practice.

Leadership
Intermediate
Culture and Accountability
View to Download
CX Leaders Advance 2026 CX Leadership
From Employee Voice to CX Advantage: Two Proven Ways To Close The Gap
CX Professional
Members Only
May 4, 2026

From Employee Voice to CX Advantage: Two Proven Ways To Close The Gap

Explore this valuable resource to enhance your customer experience practice.

Trends
Advanced
View to Download
AI in CX CX Leaders Advance 2026 Employee Experience
From Best Practice to Next Practice: Patient Experience Design for Strategic Differentiation
CX Professional
Members Only
May 4, 2026

From Best Practice to Next Practice: Patient Experience Design for Strategic Differentiation

Explore this valuable resource to enhance your customer experience practice.

Research
Intermediate
View to Download
CX Leaders Advance 2026 CX Measurement Government CX
Cre(ai)tivity in Customer Experience: Tap into Your AI Superpowers to Boost Your Return on Experience
CX Professional
Members Only
May 4, 2026

Cre(ai)tivity in Customer Experience: Tap into Your AI Superpowers to Boost Your Return on Experience

Explore this valuable resource to enhance your customer experience practice.

Research
Advanced
View to Download
AI in CX CX Leaders Advance 2026 CX Leadership
From Insight to Ownership: How Lifespace Activated CX from the Bottom-Up
CX Professional
Members Only
May 4, 2026

From Insight to Ownership: How Lifespace Activated CX from the Bottom-Up

Explore this valuable resource to enhance your customer experience practice.

Case Study
Advanced
Customer Experience Strategy
View to Download
AI in CX CX Leaders Advance 2026 CX Leadership
The Path of Impact and Value: Momentum for Your Experience Management Practice
CX Professional
Members Only
May 4, 2026

The Path of Impact and Value: Momentum for Your Experience Management Practice

Explore this valuable resource to enhance your customer experience practice.

Case Study
Advanced
View to Download
CX Leaders Advance 2026 CX Measurement Journey Management

Ready to Access All Resources?

Become a CXPA member to unlock premium content, tools, and templates exclusive to our members.

Get Started Now

Frequently Asked Questions

Our resource library includes a wide variety of materials to support your CX practice, including downloadable templates (Excel sheets, PowerPoint presentations, Word documents), interactive tools, recorded webinars, comprehensive guides, case studies from leading companies, and articles on emerging trends and best practices. Resources cover all five core CX competencies: Customer Insights and Understanding; Customer Experience Strategy; Metrics, Measurements, and ROI; Design, Implementation, and Innovation; and Culture and Accountability.
Free resources typically include blog posts, select webinar recordings, and basic templates. Member-only resources include most downloadable templates, tools, case studies, and workshop materials. The access level for each resource is clearly marked with a badge, making it easy to identify which resources you can access based on your membership status.
Yes! We welcome resource requests from our community. If you're looking for specific tools, templates, or information that isn't currently available in our library, you can reach out to Gabe Smith, CCXP.

Looking for something else?