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Uberization – Customer Doorstep Service Fulfillment for Dialog Axiata Customers
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Uberization – Customer Doorstep Service Fulfillment for Dialog Axiata Customers

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Resource Information

Published: August 15, 2025
Author: Jennifer Baker
Content Focus: Case Study
Region: Asia Pacific
Year Created: 2025

Topics

Proven Business Impact

CCXP Competencies

: Customer Experience Strategy
: Experience Design, Improvement, and Innovation

About This Resource

The Uberization initiative was launched to transform the field service fulfillment model. This project aimed to create an intelligent, scalable platform for automating field team assignments and empowering freelance agents to self-manage their schedules and tasks based on skill and territory.

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