While there is a lot of anecdotal guidance for CX leaders as they take on new roles, CXPA believes in the power of research to ensure independent, consensus advice that can be trusted during a critical time. This report from Heart of the Customer, Quadient, and CXPA uncovers critical insights from CX Leaders during their first year on the job.
Table of Contents preview for the Book of Knowledge
Did you know as many as 58,000 "customer experience" positions were recently posted on LinkedIn? This led us to wonder... How can organizations better identify what makes a person right for a certain position? How can job seekers adequately understand
In my new book, Chief Customer Officer 2.0, I provide a proven framework that has launched and advanced the customer experience transformation in both business-to-consumer and business-to-business companies around the world. Check out this first chapter that I am offering
