What's Included in CXPA Membership?

• CXPA is the Leading Global CX Community: Be a part of the global network of professionals united by a shared commitment to making organizations more customer-centered, human, and successful.
• CXPA Online Community: Connect with CX professionals around the world, ask questions, share ideas, and receive peer advice. Includes App-based access.
• CXPA Connections Peer Exchange Programs: Discuss your real-world CX challenges through exclusive facilitated virtual discussions with your CXPA member peers.
• Volunteer Leadership Opportunities: Build your network and professional visibility by participating in CXPA initiatives and workgroups.

•  CXPA CX Knowledge Copilot : Gain access to AI-powered guidance trained exclusively on CXPA publications and resources. Get free independent advice to make meetings, projects, and reports more effective.
• CX Book of Knowledge: Your online access to the profession's consensus-based body of knowledge gives you access to definitive guidance on the breadth of the CXPA CX framework. Ensure that you are building on a solid foundation.
• Resource and Case Study Library: Hundreds of CX articles, videos, presentations, cross-industry case studies, and practical guidance covering CX strategy, design, measurement, culture, and business impact. Provide you with templates and inspiration to build your custom CX strategy.
• Member Learning and Webinars: Receive free access to dozens of webinar programs, both live and on-demand, through your membership and acesss to access to CXEducation.com. Learn a new skill, keep up with trends, or earn CCXP recertification credit.

• Career Support: Leverage peer advice and support to navigate a CX career. Count on CXPA to help you explore this exciting field, manage a CX job search, ensure a successful start in a new role, and grow your skills to step into the next one. Plus, CXPA membership comes with a firm commitment: we will extend your membership and support your CCXP recertification for CXPA members who experience unemployment.
• Proven Business Impact Recognition: A top priority for every CX leader is proving that CX is providing a strong return to the organization. CXPA helps our members do that by providing guidance on how to document your impact, providing peer review of your business case for presentation, and giving recognition that you can report to your leadership and Board. Let us help spotlight your success.

CCXP is the most widely recognized and sought-after CX certification. It stands as an external validation of your experience and mastery of the CXPA CX Body of Knowledge. CXPA membership is not required -- but it does provide access to resources and a community that is likely to be helpful to you in earning and maintaining the CCXP. In addition, CXPA members receive discounts on:

• Initial CCXP Application
• CCXP Retesting Fee
• CCXP Recertification Application

Every CX professional's development needs and path are unique, so CXPA offers a wide range of additional learning and education programs and partnerships. While these programs have fees related to their particular offerings, most offer notable discounts for CXPA members.

• CXPA CX Leaders Advance (Typically held in early Q2)
• CXEducation.com Online Courses
• Partner Educational Events and Conferences

To learn more about the variety of scheduled programs and events, please visit our event calendar.

CXPA is the foremost global voice raising awareness of the importance and value of CX. Through the annual October celebration of CX Day and our www.whatiscx.com website, we have introduced millions to the concept of CX. Our work continues to build a deeper understanding of CX as a professional role and valued business discipline

As professional fields develop, it is critical to establish independent standards and frameworks. As CX is a young field, this work is particularly important. CXPA has conducted multiple independent job analyses of the field to help provide a trusted CX framework that is independent from undue commercial influence. 

Effective advocacy for CX as a professional discipline requires evidence. CXPA is committed to collecting, curating and conducting research that helps advance the customer experience field.