Mathieu Desjardins

I am a Technology Specialist II based in Montréal, and I’ve been with BDC for almost 15 years. Over that time, I’ve held multiple roles across the Legal, Risk Management, and Information Technology divisions, giving me a broad perspective on how our organization works and how technology can support people, processes, and business outcomes.

I completed a bachelor’s degree in History and a certificate in Information and Archives Management. Throughout my career, I’ve specialized in Client Experience, User Experience, Training, Communications, and Change Management. These disciplines guide my approach to every project: human‑centered, thoughtful, and focused on improving the way people interact with technology.

Currently, I help manage our IT Service Desk, VIP, and Equipment team. I’m passionate about process improvement, creating alignment across the organization, and ensuring our technology services deliver clarity, reliability, and a great experience for our internal clients.

I am also deeply committed to Diversity, Equity, Inclusion, and Accessibility. I have been a long‑time champion for the LGBTQ2+ and Persons with Disabilities employee resource groups, and I previously served on the Board of Pride at Work Canada as Québec Lead and Co‑Chair. I also sat on the Board of the Clinique Communautaire de Pointe‑Saint‑Charles as Treasurer.

Indigenous culture, especially in Northern Québec, is a subject that fascinates me. I completed a 7‑week training program to deepen my understanding and continue to learn whenever I can.

Within BDC’s IT division, I lead the Green IT and IT Client Experience podcast series, where I highlight sustainable technology practices and elevate the voices and experiences of our internal clients.

Driven by curiosity, empathy, and a desire to make meaningful improvements, I strive to build stronger connections, better processes, and more inclusive experiences across everything I do.