Andrew Esemezie, CCXP

Andrew Esemezie is a certified Customer Experience Professional and PROSCI®-certified Change  Management  Consultant  with  over  two  decades  of  experience  designing  and implementing  customer  feedback  systems,  optimizing  touchpoints,  developing  customer experience training programs, and measuring ROI large enterprises As the Founder of Fairground Consulting, he provides strategic consulting services to reduce customer churn, enhance online customer journeys, and improve customer support for medium to large corporations. He previuosly served as Director of Customer Experience and change Management at Thomson Reuters, Head of Customer Experience at MTN Telecommunications, he played a crucial role in fostering a CEX cultural shift