Stephanie Leheta, CCXP

As a proven multi-disciplinary senior leader in Strategy, Marketing, Client & Employee Experience and accomplished practitioner in organizational Project & Change Management, I am committed to delivering experience excellence.

Key Professional Highlights:

• Over 25 years of experience in Financial Services
• Led more than 50 programs
• Managed cross-functional teams up to 150 people
• Overseen portfolios worth over $50MM
• Currently focused on developing a CX Centre of Excellence

Professional Expertise

• Strategy, Marketing, Client Experience, Employee Experience
• Project Management, Change Management

Leadership Philosophy

• Customer-obsessed approach
• Focused on continuous improvement
• Committed to creating collaborative environments
• Dedicated to inclusion, diversity, and belonging
• Active mentor supporting others' professional development

Educational Background

• International MBA in Strategic Planning

Awards and Recognition

• Women of Inspiration Award for Authentic Leadership

Community Involvement

• 20 years of community support
• Supported strategic planning for organizations serving at-risk populations