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Customer Support Senior Advisor | CX SME
I am a Customer Experience professional and CX Subject Matter Expert working in the fintech sector. I specialize in Voice-of-Customer analysis, escalation management, and customer-journey improvement, translating customer feedback and operational insight into practical changes that reduce recurring issues and strengthen consistency. I partner across operational, technical, and support teams to advocate for the customer, and is building strategic CX capability - strategy, measurement, and design thinking - as I work toward CCXP certification.
