Marie Knopp

I help pharma and life sciences organisations see clearly where their customer experience is achieving the desired impact, and where it isn't.

After 20+ years in CX, digital transformation, and pharma marketing, including senior programme leadership at a number of global pharma companies, I've learned this: most teams don't lack effort. They lack visibility. No clear view of current capability. No benchmark to explain underperformance. No way to prioritise what to fix first.

That's the gap I work in now, as founder of Marie Knopp Consulting.

I bring CCXP-certified expertise and hands-on experience across Top 20 pharma to help HCP-facing teams diagnose their omnichannel capability, build the measurement discipline to track progress, and move fast once the picture is clear.

If your team is asking "why aren't we delivering at the pace we should be" and nobody has a confident answer, I'd like to talk.

Open to conversations with anyone tackling this. Message me or book a call.

CX Strategy • Omnichannel Capability • CX Measurement • Pharma & Life Sciences