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Sign InAbu Dhabi Commercial Bank - Egypt
Head of Customer Experience
Head of Customer Excellence at ADCB Egypt with 19 years of banking experience and 4 years focused on Customer Excellence. I lead the bank’s CX strategy and governance across customer insights and Voice of Customer, NPS and benchmarking, journey and process improvement, service quality assurance, and branch quality control. My role focuses on translating customer insights and operational data into measurable improvements across customer journeys, service quality, and customer satisfaction.
