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Senior Director of Customer Experience
I'm a results-oriented executive with expertise in the development of customer and patient experience strategies and team leadership that span enterprise wide. Successful in fostering cross-functional collaboration to enhance customer satisfaction, retention, and growth in B2B, B2C, and B2B2C. Advocate for the integration and adoption of customer and patient experience principles while implementing journey execution through unified methodology, utilization of appropriate tools, and establishment of strategic priorities.
