Jayalakshmi Sudarshan, CCXP

Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics.

Key Professional Highlights:

• Expertise in process audits and customer journey mapping exercises to improve customer centricity
• Experienced at conducting Voice of Customer interviews and driving closed loop corrective actions
• Adept at deriving and packaging customer insights for consumption of key stakeholders
• Experienced in leading global cross functional and virtual teams
• Inclusion and Diversity advocate, holding office as the communications lead for the HPE India I&D Chapter
• Certified #IamRemarkable workshop facilitator

Self driven with an insatiable appetite to learn new things!