Hello, I’m Hanan Saleh Al Kiyumi, a Corporate Accounts Management Leader at Nama Electricity Supply Company in Oman. I am passionate about customer experience, customer relationship management, and improving customer journeys. My professional experience includes working closely with corporate customers, managing key customer relationships, customer engagement, collections, and delivering solutions that support both customer needs and business objectives. I am currently pursuing the CCXP certification to further develop my expertise in customer experience and contribute to creating better outcomes for customers and organizations. I look forward to connecting with and learning from the CXPA community.