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CXPA Member
Customer Experience Executive | CX Transformation Leader | NPS Strategist
Award-winning Customer Experience executive with 25+ years driving enterprise-wide CX transformation, cultural change, and measurable impact. Recognized with six international CX awards in five years, including Best CX Team (2024) and Overall Winner (2021). Proven record of designing data-driven NPS programs, deploying AI-enabled insights, and inspiring high-performing, cross-functional teams. Skilled in translating customer feedback into strategic actions that elevate loyalty, advocacy, and retention.
