Elizabeth Curtin

Experienced Operations professional currently supporting Technical Support organization of 700+ employees. Strong background in Program and Project Management who translates strategic intent into prioritized, measurable initiatives that deliver results. Committed to defining and driving transformation and operational excellence through a focused application of program, project, and process management. Data-driven decision maker, fiscally responsible, and effective communicator at all organizational levels; known for driving multi-faceted corporate programs affecting thousands of customers and employees worldwide. Expertise includes:

• Portfolio, Program & Project Management (PMO leadership)


• Operating rhythm governance and organizational planning (Chief of Staff)


• Financial planning, budgeting, capacity & cost optimization 


• Cross-organizational collaboration, leadership & stakeholder management (corporate programs)


• Customer Experience (CX) strategy & culture transformation


• Executive communications, goals cascade & execution (EVP/SVP/VP levels)


• Metrics-driven process management (ISO9001 quality standards)

SELECTED ACHIEVEMENTS

$55M budget balanced 5 consecutive years | Operating rhythm, governance, and planning for 700-person global organization | PMO leadership supporting 20+ strategic initiatives | Change management campaign for 2,300 global employees | Best-in-class Employee Engagement scores | Global Customer Advisory Board launch (corporate CIOs) | CXPA Impact Award finalist 2018 | Prestigious PTC Changemaker Award 2018