Duc Hoang, CCXP

• 20 years of diverse experience in Total Quality Management and CX Management, consulted and trained numerous brands and individuals across sectors: Finance, Banking, Insurance, Telecom, Retail, Technology, and Services
• 1st Asian person earning 03 prestigious certifications: CCXP by CXPA - Customer Experience Professional Association, XMP by Qualtrics XM Institute, and CCX by Bain & Company.
• Top 8 Global CX Leaders & Influencers 2026, by CXM Magazine, UK
• Top 8 Global CX Leaders Impacting Organizations 2023 by CXPA
• Top 1 Vietnam CX Practitioner 2026, by The Global CX Alliance, US
• CX Innovator of the Year 2025 at WFIS Vietnam Awards
• A judge at the ICXA - International CX Awards from 2023 to 2026
• Currently he is a Head of Experience Management at MSB Bank, and a member of CXPA Asia Leadership Council.