Christiana Ojukwu

I am a Customer Experience professional with experience in customer relationship management, service delivery, process improvement, and operational excellence within the logistics and terminal industry. In my current role, I work closely with shipping lines and landside customers to improve service delivery, resolve customer challenges, monitor customer experience metrics, and drive initiatives that improve the overall customer journey.

I am particularly passionate about using customer insights, data, collaboration, and process improvement to create simpler and more effective experiences for customers. I have been involved in initiatives focused on improving NPS, reducing customer complaints, shortening booking lead times, improving communication, and driving automation across customer-facing processes.

I am joining the CXPA community to deepen my knowledge of global Customer Experience practices, learn from other CX professionals, share experiences, and continue developing into a strategic Customer Experience leader.