Amit Ahuja, CCXP

Amit Ahuja, CCXP, is a customer experience leader focused on one question: how does CX prove its financial value? Over 19 years in automotive, including 12 in sales and channel leadership, he has led CX in one of the world’s largest mobility markets. He governs the customer experience across a network of 1,000+ independently owned partners he does not employ, a challenge common to any B2B2C business.

He built an electric-vehicle customer success function from the ground up, more than doubling Buyer NPS and driving multi-fold gains in social sentiment and test-ride volumes. Earlier, he raised NPS by over 60% across 460+ premium motorcycle outlets.

Amit is the author of The CX Dividend, a six-stage framework and eight-question Index for measuring and collecting the return on CX. He writes for CX leaders and supports the profession’s shift from measuring experience to proving its value.