Registration is now open for CX Leaders Advance in Toronto, April 27th-29th 2026! Make your plan to attend and register today.

"Akwaba" or in other words Welcome to the CXPA Africa page. It's our pleasure to welcome you for this visit.

 

Our mission is to support all CX professionals in Africa to share, learn, inspire, and grow throughout their entire careers. We are committed to building a local community of dedicated and highly skilled CX advocates, who will transform their environment and have a lasting impact on the African continent. 

 

On this page, you'll have access to all regional-related content to help you have a better understanding of the regional challenges and get the skills enabling you to build customer-centric organizations. No matter your industry or your position these pieces of advice will be extremely helpful.

 

An African proverb says that: "One finger alone cannot wash a face". Meaning that the strength of working together provides better and greater results. So let's work together to achieve this task of empowering generations of African professionals to have a lasting impact in making all types of organizations care about offering the best experiences to the people of Africa and the world. 

 

Feel free to connect with the leadership team for more information or to contribute.

 

We thank you for your interest in joining the CXPA community.

 

Best Regards.

 

The CXPA Africa Leadership team.


Mrs. Rebekah Z. Mugisha, MBA

Chair

CO-FOUNDER AND LEAD CONSULTANT

Victor S. "Songa" Musiwa, CCXP

Immediate Past Chair

Manager: Service Improvement and Customer Experience

BioI am passionate about leveraging the power of information systems as an enabler for customer-centric transformation. I have worked in mining, finan... Read more

Mrs. Olufunmilola Aluko, CCXP

Chief Brand & Marketing Officer/Head, Customer Experience

Ms. Yasmin van den Hoven, CCXP

Customer Experience Manager

Sonia Karamagi

Head of Customer Experience

Dr. Lucy Kiruthu, CCXP

Customer Experience Consultant

Nairobihttp://www.evolve-cx.com×Enter PasswordEnter PasswordConfirm Password ## Industry Education ## Global Region United States

Kholiwe Ntsonta, CCXP

Head of Customer Strategy: Africa Regions

BioWith over 10 years of experience in various industries, I am a passionate and driven professional who leads the Customer Strategy and Market Conduc... Read more

Anne Nyachomba, CCXP

CX and Human Centred Design Consultant

Nicole DuMont

Nicole DuMont

CXPA Staff Liasion

CXPA Volunteer & Workgroup Manager

Nicole joins CXPA as their Volunteer & Workgroup Manager bringing extensive experience working with cross-functional teams in leading and developi... Read more
Greg Melia, CAE

Greg Melia, CAE

CXPA CEO

Chief Executive Officer

CEO Greg Melia, CAE, works with the CXPA Board of Directors to:Ensure the health of CXPA's cultureStrengthen its position as the trusted source for CX... Read more